Refund policy

Return & Refund Policy

At Bravie, customer satisfaction is our absolute priority. We stand firmly behind the precision and quality of our design products. If you are not completely satisfied with your purchase, we offer a highly transparent, fully structured, and Google Merchant Center (GMC) compliant return and refund framework designed to protect your consumer rights within the United States.

1. 30-Day Risk-Free Return Window & Fee Exemption Guarantee

  • Mandatory Return Period: You possess a statutory window of 30 calendar days from the formal date of carrier delivery confirmation to initiate a return request. Regrettably, requests executed after this 30-day regulatory boundary cannot be operationally or legally processed.
  • Zero Return Shipping Costs: For all eligible orders shipped within the United States, return shipping is  FREE ($0.00 USD). Bravie will provide an authorized electronic, prepaid return shipping label via email—you bear no logistical liabilities or out-of-pocket expenses to transit the goods back to our facility.
  • No Restocking Fees: We enforce a strict policy against arbitrary deduction surcharges. We charge NO restocking fees, handling fees, or administrative processing costs ($0.00) for any validated returns.

2. Strict Product Eligibility & Condition Thresholds

To preserve corporate inventory integrity and satisfy safety compliance, returned merchandise must strictly satisfy the following objective assessment metrics upon arrival at our verification warehouse:

  • The item must be in its pristine, 100% unused, unbuilt, and unaltered physical condition.
  • The product must be housed entirely inside its original consumer packaging, retaining all factory seals, alphanumeric instructional tags, structural parts, and accompanying accessories intact.
  • Statutory Product Exemptions: In strict alignment with public health, hygiene, and regional legal regulations, the following items are structurally classified as Final Sale / Non-Returnable: digital gift cards, clearance promotional items, and custom or personalized wooden commissions.

3. Step-by-Step Authorized Return Protocol

To facilitate swift parsing and prevent unauthorized parcel rejections at our warehouse docks, buyers must execute our standardized return sequence:

  1. Initiate Request: Transmit an official notification to our legal relations desk at into@bravie.shop. Your communication must include your valid order number (e.g., #BRAVIE-XXXX) and clear photographic or video verification showcasing the pristine state of the item and its outer retail packaging.
  2. Verification Review: Our compliance team will audit your digital evidence within 1 to 2 business days. Upon formal cross-reference approval, an electronic Prepaid Return Shipping Label containing structured return facility routing data will be delivered to your inbox.
  3. Secure Packaging & Dispatch: Pack the product securely within an outer shipping container to eliminate transit impact damage. Affix the prepaid label firmly to the parcel exterior and deposit the consignment at an authorized local USPS, FedEx, or UPS carrier station within 7 days of label generation.

4. 10-Day Full Refund Processing Commitments

  • Inspection Timelines: Upon physical arrival of your returned parcel at our intake center, our logistics team will execute a standard condition inspection within 3 business days.
  • Mandatory Refund Issuance: Once approved, Bravie will formally release and process your full financial refund within a maximum timeframe of 10 business days. The transaction will be automatically executed and credited back exclusively to the original payment instrument (e.g., your specific Visa, Mastercard, American Express, or PayPal account) utilized during the initial checkout.
  • Interbank Processing Caveat: While Bravie guarantees internal processing within 10 business days, consumer card issuers or financial banking clearinghouses may require an independent window of 3 to 5 additional business days to officially reflect the funds on your ledger. If any unexpected delays arise post-issuance, please contact your banking provider or alert our desk at into@bravie.shop.

5. Transit Damage, Manufacturing Defects, & Consignment Errors

Bravie maintains comprehensive transit risk liability. Please meticulously evaluate your package upon physical handover. In the unfortunate event that your merchandise arrives structurally fractured, containing clear manufacturing flaws, or represents an incorrect product mismatch:

  • You must formally flag the anomaly to into@bravie.shop within 48 hours of carrier delivery timestamp, accompanying your claim with detailed close-up photographs of the defective components.
  • Upon instantaneous data verification, we will immediately arrange for a  free expedited replacement delivery or facilitate a total transaction refund—all associated logistics expenses will be completely absorbed under our brand warranty.

6. Legal Corporate Jurisdiction & Fraud Prevention Notice

This Return & Refund Policy operates concurrently under the corporate structure of our legally registered parent organization, HNKAY GROUP PTY LTD (ACN: 697 273 779), registered in Victoria, Australia, while fully respecting and integrating federal consumer protection acts within the United States. Bravie reserves the technical right to reject refund requests from accounts exhibiting systemic patterns of serial return abuse, wardrobing, or verified fraudulent chargeback attempts.